• Upgrades and updates that are not third party are included with the support plan.
• Assessment and resolution of technical problems with the software.
• All technical issues are documented and tracked with Synchronous.
• Four-hour response rate.
• With Synchronous we are able to track our response rates to customer calls. To date they have been less than an hour to respond.
• Materials produced such as audiovisual and CD's for training.
• Support is for Synchronous, so environmental problems as well as hardware issues may not be covered by the support plan.
• All support must be funneled through a co-ordinator and trained staff member.
• Training and comprehensive support play a fundamental roll in the success of the software implementation. With access to a variety of Internet technologies, our support team can provide training and support to any company anywhere in the world.

Advent Has A Strong Technical Background

Advent no longer sells hardware but has implemented business software and LAN networks since 1984. Our strong technical background is advantageous, as is our extensive experience with implementing and developing accounting and manufacturing software programs for Windows. Advent was a major third party developer for PC Editor Choice accounting and manufacturing systems in the 80 and early 90's. Synchronous was developed in response to the growing demands for innovative and effective Windows applications.

Customize Magic for Workgroups

Synchronous is created with rapid applications tools to emphasize speed and flexibility. Advent develops complex mission critical applications with our extensive Lego-style object libraries. Extensions may be made to the core software package to meet customer's expectations for a variety of information needs. At the first level, development modifications are made to the code if the request has generic merit. Subsequent changes are incorporated in the product series. At the second level, modifications have a specific focus and are unique to the customer. These modifications may be developed within the menu structure without touching source code. To remain compatible with the most current code these modifications may be upgraded as required. At the third level, customers may purchase source code in order to manage their own development.

Conversion Services

Advent has specialized in conversions for the past 14 years. Our customers have converted to Synchronous from many different systems. Conversions may be carried out rapidly and are considered cost effective. A fixed price is provided for converting your existing business and accounting systems.

Access Technical Expertise With Internet Communications

Advent is a proponent of remote technologies. It is recommended that you have reliable and fast Internet communications for the purposes of establishing a direct link with our organization. To assist you with a problem remotely cost minutes, as opposed to hours. Additional support includes access to the Internet download center for easy and immediate access to updated documentation, upgrades and fixes. The staff at Advent are committed to assisting your organization achieve the highest level of efficiency.

Training

Training is essential for any successful Synchronous implementation and is included in the software purchase. A minimum number of days provides the first steps for implementing Synchronous. Additional training may be purchased depending upon your in-house training resources. Training plans are individualized to accommodate customer requirements but follow a standardized curriculum. Training materials are also included and a variety of materials are available to ease the transition. Training may occur on site, at the Advent offices or remotely. Networks with additional workstations may also be requested on loan for training purposes.

Support Plans

At Advent, we believe that companies should subscribe to business software. All updates, as well as upgrades are included in the price of the support plan. Support plans include upgrades with major revisions in the software, representing a significant decrease in unexpected costs for subsequent years.

The package is a comprehensive plan that includes telephone and Internet support for technical problems. A prerequisite for the support plan is training. Support is easily accessed through the Internet or through 800 hot-line support. All calls are tracked with guaranteed response times. Upgrades, video and Internet based training where available are included in the price of support. All support calls must be funneled through key individuals in the organization that received training.

Training and comprehensive support play a fundamental roll in the success of the software implementation. With access to a variety of Internet technologies, our support team can provide training and support to any company anywhere in the world.